DAVID UNWIN / Things.
On the street corners of Cuba and Lombard, Sublime Coffee is serving customers through a side window.
With a caffeine fix in two weeks, the smiles on familiar faces become sweeter.
Excellent coffee at Cuba St. in Palmerston North Both staff and customers were in high spirits on the first day of the warning level 3.
Manager Luke Barnett said most of the day’s customers were regular, and coffee – as good as it was – was just a bonus.
“For most of us, it was about seeing people, catching up and doing something outside of the solidarity that is established at home.”
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Barnett said staff and customers enjoy chatting, even if they have to shout from two meters away and from the takeaway order window.
“It doesn’t feel isolated to the staff working on the machines. The last time we picked up our coffee at the front door, it was so far away that they didn’t talk to anyone all day.
Barnett said the coffee shop has made little adjustments based on the lessons learned from the first lockdown in 2020.
Sublime has dropped its coffee ordering app in favor of keeping things simple and ordering at the window.
He said the app theory was a good idea, but in practice it has complicated orders for staff and users.
It also sells excellent homemade coffee machines and equipment, including coffee beans, which were limited to online sales during Alert Level 3 last year.
Barnett said he has come up with a workable system for processing orders and pick-ups under the restrictions, despite the store’s limited space.
But a business is more than just a product, it’s a people.
Despite last year’s emotional pressure and uncertainty, the excellent staff was working incredibly well, Barnett said.
The franchise leadership, based in Nelson, sought to be completely transparent about the state of the business and offered full support and reassurance to each staff member.
Sublime owners Emma and Dean. [Hennah] They have gone up and down for us.
Barnett said getting to know the community, especially the regulars, would be another great boost to the morale of their backs staff.
A hug. “Buy Local” campaigns It kept the business relatively steady, and helped give hospitality workers more confidence that their jobs weren’t evaporating under the Cove 19 restrictions.