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Complaints about last minute surgery cancellation at Southland Hospital.

Dr. John Chambers, a member of the Southern District Health Board, says you can't think of anything worse than postponing your surgery when you've been waiting for weeks, because board members know that Southland Hospital is a last minute hospital. Delays are behind a large number of complaints.

Rubin Eddy / Things.

Dr. John Chambers, a member of the Southern District Health Board, says you can’t think of anything worse than postponing your surgery when you’ve been waiting for weeks, as board members learn that last-minute postpartum complaints at Southland Hospital Are behind a large number of.

Southland Hospital has consistently received a number of complaints due to last-minute cancellations of surgeries and failure to communicate clearly.

The Southern District Health Board postponed about 40 surgeries within 24 hours of the procedure scheduled for July – about 33 33 in June and 30 in May.

Southland Hospital received about 24 complaints in July, 27 in June and Havel Lloyd, executive director of quality and clinical governance, said most were about access to services and communications.

This is when the board finds a way. Increased number of surgeries amid staff shortages And Character correction It sends patients.

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Lloyd presented the data at a board meeting on Tuesday, where board member Dr. John Chambers said he was particularly concerned about the cancellation of the short notice in Anwar Kargil.

“There should be nothing worse than canceling your surgery on the day of surgery when you have been waiting for weeks,” he said.

Kay Crouther said he and Southland-based board colleagues Leslie Super and Terry King were approached by Labor MP Liz Craig, who was hearing similar complaints from constituencies.

The board has been as usual. Postponement of planned or optional surgery from December., Because the lack of bed blocks and staff means it can only handle serious or severe cases.

In July, Southland Hospital had to skip six sessions of planned surgeries because teams had to stand overnight after an emergency operation.

Dr. Lindell Kelly, a member of the Southern District Health Board, said designing clear and appropriate communications for patients should not be difficult.

Provided

Dr. Lindell Kelly, a member of the Southern District Health Board, said designing clear and appropriate communications for patients should not be difficult.

Meanwhile, waiting lists for elective surgeries are growing, with more than 800 patients in the South waiting longer than recommended.

Patrick NG, executive director of specialist services, said he hoped the increase in capacity for more severe surgery would delay surgery.

Anwar Kargil MP Penny Symonds called on the board to address inadequacies and inequalities at Southland Hospital, which he said was nothing new.

He said he had spent the last 12 months working with health professionals to highlight the lack of facilities.

“Some local orthopedic surgeons and GPs have told me that the lack of operating theaters will worsen the health and quality of life of their patients before their surgery.”

Simmonds said the board should make sure the health minister is aware of the challenges facing Southland Hospital doctors.

Complaints about board communications range from receiving patients receiving treatment instructions too late or sending them to the wrong hospital, to inappropriate words.

Anwar Cargill MP Penny Symonds says the shortage has plagued Southland Hospital for years.

Provided

Anwar Cargill MP Penny Symonds says the shortage has plagued Southland Hospital for years.

The board decided to create standard templates, but during a meeting of the hospital’s advisory committee on Monday, board member Dr. Lindell Kelly said he was disappointed that no real progress had been made.

He said that it has been 13 months since this issue was brought to the notice of the board.

“Patients are still being sent letters indicating that they are upset.”

He said the draft template he saw promoted DHB and what it would do in the future, instead of telling patients why the board was failing them.

Lloyd said a misunderstanding about who was responsible for enforcement had slowed the process.

“I can only promise that we will make progress here,” he said.

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